Skip to content

I paid but haven’t received my login. What should I do?

First check:

  • Whether your order shows as confirmed on your account page.
  • The email address you used at checkout.
  • Your spam, junk and promotions folders.

If your PayPal payment shows as completed, or you have sent your Interac e-Transfer, but your login still hasn’t arrived, contact support with your order details.

Still need help?

Ask our assistant or send a message to our support team.