Billing & Payments
PayPal, Interac e-Transfer, invoices and payments.
- How do I pay by Interac e-Transfer?At checkout, select Interac e-Transfer as your payment method. You’ll see the instructions for where to send your e-Transfer and what to…
- How do I pay by PayPal?PayPal is selected by default at checkout. After filling in your billing details, choose your plan options and complete payment through the…
- How do I renew my NAIPTV subscription?To renew, place a new order using the same email address as your existing subscription and select Extend Subscription at checkout. Choose…
- How do I request a refund?If NAIPTV does not work on your device and our support team cannot resolve it, you can request a refund within 7…
- I paid but haven’t received my login. What should I do?First check: Whether your order shows as confirmed on your account page. The email address you used at checkout. Your spam, junk…
- What currency are your prices in, and do you charge taxes?All NAIPTV plan prices are listed in Canadian dollars (CAD). The subtotal shown in your order summary at checkout is the exact…
- What does “payment pending” mean?A pending order means your payment has not yet been fully confirmed in our system. PayPal orders are usually confirmed automatically within…
- What payment methods does NAIPTV accept?NAIPTV accepts two payment methods at checkout: PayPal — selected by default, charged automatically when you complete checkout. Interac e-Transfer — for…
- What’s the difference between “First-Time Customer”, “Extend Subscription” and “Add Another Device”?At checkout you choose one of three options so we know how to handle your order: First-Time Customer — you are ordering…
Still need help?
Ask our assistant or send a message to our support team.