Why is my stream buffering?

First work out whether the problem affects one channel, a few channels, or everything.

If it’s one or a few channels

The issue is likely with that specific stream. Try another channel to confirm, then contact support with the exact channel name.

If it’s every channel

• Run a speed test on the device you’re streaming on. See how do I check if my internet is fast enough.
• Use a wired connection where possible, or move closer to your Wi-Fi router.
• Restart your device, player app and router.
• Lower the stream quality in your player app to test.