Account & Sign-in
Signing in, sign-in codes and your account details.
- Can I manage more than one order from my account?Yes. If you have placed more than one order using the same email address, they all appear together once you sign in,…
- How do I log out of my account?Because sign-in is passwordless and code-based, your account session is a temporary sign-in on the device and browser you used. Select Log…
- How do I sign in to my NAIPTV account?Signing in to your NAIPTV account is passwordless, so there is no password to remember. Steps Go to My Account. Enter the…
- I didn’t receive my sign-in code. What should I do?If your code hasn’t arrived after a minute or two: Check your spam, junk and promotions folders. Confirm you entered the exact…
- Is the passwordless sign-in code secure?Yes. Instead of a reusable password, each sign-in uses a fresh 6-digit code that is: Sent only to the email address on…
- What information should I include when contacting support?For faster help, include: Your order number, if the issue relates to an order The device you’re using The IPTV player app…
- What’s the difference between my account login and my IPTV login?These are two different things: NAIPTV account sign-in — the 6-digit email code you use to view your orders and manage support…
- When should I contact support instead of troubleshooting myself?Contact support when: Your payment is confirmed but you have not received your login details. Your credentials are missing or appear incorrect.…
- Where can I find my IPTV login details?Your IPTV login details — Server URL, Username and Password — are sent to you by email once your order is confirmed,…
- Which email address should I use to sign in?Always use the exact email address you entered when you placed your order. Your sign-in code and your account access are both…
Still need help?
Ask our assistant or send a message to our support team.